Insights
Our thinking on judgement, AI and transformation in regulated business.
Cut through the noise with our insights, which draw on real research, real conversations, and real work.
Innovation: How structure drives success
Successful innovation isn’t just about adopting the latest technology—it’s about creating the right organisational structure to support it.
Barrier-first thinking - a new approach to inclusion
Intent isn't impact. Find out about barrier-first thinking, and how we're applying it for our clients.
Principles and practices for making a success of AI implementation
Some ideas on how to make your AI work a success - because everyone's still figuring this stuff out.
The conversation we’re not having about AI
Let's focus less on the technology hype and more on AI that meets people's needs.
How to make things work better for every customer
Everyone wins when your culture embeds inclusion from the outset.
March of the robo-researchers
Does the new wave of AI-assisted research tools spell the end for human researchers? (No.)
How the resurgence of risk could help unlock innovation
Why we may be seeing a change in how financial sector businesses approach risk.
The psychology of belonging
And how it goes beyond traditional inclusion to address a deeper human need.
Your bank might think you're vulnerable – and that should be OK
Financial sector businesses can use strategic design to better serve everyone's needs.
Human-centred design: 5 resolutions for 2024
Start the year with some good habits to build great customer experiences.
COP28: Navigating the world’s biggest challenge
Can human-centred design help push things forward?
The (mon)key to transformation
Taking a human-centred approach to business transformation.
How to facilitate conversations that shape the future we want
How do we engage positively with new technologies to ensure the future they deliver is a constructive and fair one?
On the path to user-centric design
Where diversity, inclusion, accessibility and sustainability are more than just ‘nice-to-haves’.
Five guidelines for working with no-code platforms
Five key guidelines to help keep design front and centre whilst utilising low or no-code platforms.
Being a changemaker is lonely. Don’t do it alone.
15 years of working on the frontlines of design and change have taught us some hard truths about transforming organisations. Here are four lessons that every changemaker needs to know to feel less alone.
Business briefing: vulnerable customers
The clock is ticking on the FCA's New Consumer Duty. This is the year to embed an inclusive design practice throughout your organisation, serving your vulnerable customers right.
Building your inclusive design capability
Inclusive design is powerful, but only when it's done right - otherwise firms will continue to create products and services that cause harm. Read about the mindsets, practices and resources we use in Nile to help teams cultivate inclusive design in their organisations.
Want to be a futurist? Start by cultivating these four habits
What are the foundations of futures thinking? Let’s take a look at four habits we’ve developed at Nile that can help you build futures literacy.