Insights
Our thinking on judgement, AI and transformation in regulated business.
Cut through the noise with our insights, which draw on real research, real conversations, and real work.
Designing for the future of work
The future of work might look different, but it’s a revolution being led by us humans. Read our five principles for the future of work.
In Open Banking we trust...?
The time has come for real change in banking services. Open banking presents an opportunity to make financial services more efficient, more flexible and better able to serve customers.
Designing services for distributed organisations of tomorrow
Disruptive technologies like blockchain are redefining how organisations are structured and offering lucrative new opportunities for innovation in service and experience design.
SDN’s first Scottish meet-up on Foresight
Service Design Network is a global platform for connecting like-minded creative types on a mission to improve services and products for people. SDN had its first meetup in Scotland to discuss Foresight — we’ve written some highlights for those that couldn’t make it.
GDPR Compliance Guide
A summary of what we have learned on our own GDPR compliance journey.
The ripple effects of a cashless society
Dr Alexa Haynes, Nile’s Senior Design Researcher, introduces TED Talk presenter Richard Wright and Volkan Topalli’s article on the rise of the digital economy and a cashless society.
Why it’s difficult to think about the future
Last year, we explored the future of insurance with a large finance client. This project unearthed the limitations of design techniques in helping our clients think beyond a two-year horizon. At that point, we started to explore additional methods such as foresight to expand how we work. Our exploration showed us that it’s not easy to think about the future — and we wondered why?
GDPR for dummies
It’s been clear for some time that data laws need to change and will be changing — but quite often the terms in which this is discussed is vague, sensationalist or highly technical. We’ve created a simple guide for those who want to know more about what the new regulation is, and what its impact is likely to be.
How to design better conversations with machines
Automation is perceived as a cost-saving shortcut, but until we can design better conversations with machines, firms can’t rely on robots to build trust in their services.
The 5 elements of a brilliant design sprint
We’ve long talked about the benefits of using design sprints to solve problems and validate ideas.
Building smarter services on the blockchain
The UK government is getting serious about blockchain, and the future of fintech could be the key to delivering better public services.
Can biometrics save the high street?
For physical shops hoping to compete with online retailers, data and biometrics offer new hope. But success is only possible with a razor-sharp focus on the customer experience.
What the NHS can learn about innovation from Uber
The need for smart, creative and affordable solutions is growing fast as the UK healthcare crisis deepens. Uber demonstrates how design-led innovation can drive industries forward.
Here’s why ambitious fintech startups should be looking to Scotland
Political and economic disruption is turning Edinburgh into a global fintech capital, making it the perfect time for ambitious startups to move their operations to Scotland.