Insights
Our thinking on judgement, AI and transformation in regulated business.
Cut through the noise with our insights, which draw on real research, real conversations, and real work.
Business briefing: vulnerable customers
The clock is ticking on the FCA's New Consumer Duty. This is the year to embed an inclusive design practice throughout your organisation, serving your vulnerable customers right.
Vulnerable customers: The FCA’s New Consumer Duty is everyone’s duty.
Inclusive design isn't just a job for an accessibility team anymore. This is for everyone. It's great news for vulnerable customers, but we anticipate it will be a significant challenge for many FS firms.