From apps to banknotes, call centre scripts to digital transformations
We’ve discovered, innovated and designed the future of human connections for some of the biggest and most forward thinking brands on the planet.
30% reduction in design research costs
We helped Tesco Bank train their team of 30+ designers to apply customer insight in everything they created, whilst reducing their overall design research costs.
£2m funding raised and a team growth of 15 members and counting
See how we helped PawPrint develop and user-test a compelling MVP, driven by valuable insight from their target audience.
80% growth in revenue in just 12 months
Find out how we helped Blackcircles.com achieve unprecedented growth in the retail sector by redesigning their eCommerce journey.
“The clarity, stakeholder alignment and prioritisation the Nile team brought will have value for months to come.”
– Daniel Sedgwick, Head of Consumer Experience, Edrington
Reduced the average cost per complaint from £72.20 to £1.04
See how we helped optimise NS&I’s complaints process within their contact centres whilst creating a better customer experience.
“To say we have embraced the design sprint approach is an understatement. I wish we had started utilising it sooner The ROI is almost immediate and very easy to justify.”
– Dana Milkie, President & CEO, InTouch Technology
60,000 users in 5 weeks from launch
Find out how we helped RBS Group, SapientNitro, and Monetise Group to launch the UK’s first cardless cash service.
“This process has given us really good, soundly thought through, logical ideas, that are going to make a difference.”
– Roger Donald, Head of Digital Service Delivery, NHS Digital
“It gave us, and our investors, the confidence to take on an industry sized problem.”
– Nick Cousins, CEO, Exizent