From apps to banknotes, call centre scripts to digital transformations

We’ve discovered, innovated and designed the future of human connections for some of the biggest and most forward thinking brands on the planet.

Bringing bereavement into the 21st Century

Bringing bereavement into the 21st Century

We unpicked the entire UK bereavement process to identity the painpoints and problems worth solving. Co-designing solutions with highly specialised legal professionals we prototyped Exizent’s first digital product.
Turning ‘pub chat’ into an investable start-up

Turning ‘pub chat’ into an investable start-up

Incubating an eco start-up with little more than a mission and a spark of a concept, turning it into a business with an investable product.
Transformational customer service

Transformational customer service

Helping one of the UK's largest commercial banks to transform their service model across all channels, designed with their customers at the core.
Customer Wednesdays

Customer Wednesdays

Co-creating a powerful, repeatable design research playbook that mobilised a culture of customer-centric design across an entire organisation.
Manifesting brand values as workplace experiences

Manifesting brand values as workplace experiences

Creating a new cultural framework to unite staff under one vision with a shared leadership intent.
The Scottish safari of customer journeys

The Scottish safari of customer journeys

Helping Edinburgh Zoo gain a better understanding of their customers, to unlock the potential of digital platforms and in-person interactions.
How design hit the mark for InTouch

How design hit the mark for InTouch

Delivering a training sprint to create a method of defining the end goal of a project upfront, enabling quicker and more efficient product launches.
A design of note

A design of note

Engaging a nation to create a series of secure and meaningful bank notes for the Royal Bank of Scotland.
Creating a new online market leader

Creating a new online market leader

Achieving exceptional growth by building trust and social validation into the online purchase journey.
Reinventing digital service for healthcare

Reinventing digital service for healthcare

Helping NHS Digital discover a new way to develop products and services, bringing their users into the heart of their future offering.
Optimising how customers complain

Optimising how customers complain

Working alongside Atos to review and redesign NS&I's complaints process, and launch a live test and learn pilot within the business.
Launching ‘different’ in a crowded mobile banking space

Launching ‘different’ in a crowded mobile banking space

Rethinking Tesco Bank's mobile services to launch ‘different’ in a crowded mobile banking space.
Launching the UK’s first cardless cash service

Launching the UK’s first cardless cash service

Launching the UK’s first cardless cash service. An award-winning digital breakthrough offering from RBS.
Bringing a luxury brand to life online

Bringing a luxury brand to life online

Working with one of the world's leading premium spirits brands to translate the feel of a luxury product into a direct to customer digital channel.

30% reduction in design research costs

We helped Tesco Bank train their team of 30+ designers to apply customer insight in everything they created, whilst reducing their overall design research costs.

See how we helped

£2m funding raised and a team growth of 15 members and counting

See how we helped PawPrint develop and user-test a compelling MVP, driven by valuable insight from their target audience.

See how we helped

80% growth in revenue in just 12 months

Find out how we helped Blackcircles.com achieve unprecedented growth in the retail sector by redesigning their eCommerce journey.

See how we helped

“The clarity, stakeholder alignment and prioritisation the Nile team brought will have value for months to come.”

Daniel Sedgwick, Head of Consumer Experience, Edrington

See how we helped

Reduced the average cost per complaint from £72.20 to £1.04

See how we helped optimise NS&I’s complaints process within their contact centres whilst creating a better customer experience.

See how we helped

“To say we have embraced the design sprint approach is an understatement. I wish we had started utilising it sooner The ROI is almost immediate and very easy to justify.”

Dana Milkie, President & CEO, InTouch Technology

See how we helped

60,000 users in 5 weeks from launch

Find out how we helped RBS Group, SapientNitro, and Monetise Group to launch the UK’s first cardless cash service.

See how we helped

“This process has given us really good, soundly thought through, logical ideas, that are going to make a difference.”

Roger Donald, Head of Digital Service Delivery, NHS Digital

See how we helped

“It gave us, and our investors, the confidence to take on an industry sized problem.”

Nick Cousins, CEO, Exizent

See how we helped

Find out how
Nile can help you