From apps to banknotes, call centre scripts to digital transformations

We’ve discovered, innovated and designed the future of human connections for some of the biggest and most forward thinking brands on the planet.

Turning ‘pub chat’ into an investable start-up

Turning ‘pub chat’ into an investable start-up

Incubating an eco start-up with little more than a mission and a spark of a concept, turning it into a business with an investable product.
Transformational customer service

Transformational customer service

Helping one of the UK’s largest commercial banks to transform their service model across all channels, designed with their customers at the core.
Customer Wednesdays

Customer Wednesdays

Co-creating a powerful, repeatable design research playbook that mobilised a culture of customer-centric design across an entire organisation.
Manifesting brand values as workplace experiences

Manifesting brand values as workplace experiences

Creating a new cultural framework to unite staff under one vision with a shared leadership intent.
The Scottish safari of customer journeys

The Scottish safari of customer journeys

Helping Edinburgh Zoo gain a better understanding of their customers, to unlock the potential of digital platforms and in-person interactions.
How design hit the mark for InTouch

How design hit the mark for InTouch

Delivering a training sprint to create a method of defining the end goal of a project upfront, enabling quicker and more efficient product launches.
A design of note

A design of note

Engaging a nation to create a series of secure and meaningful bank notes for the Royal Bank of Scotland.
Creating a new online market leader

Creating a new online market leader

Achieving exceptional growth by building trust and social validation into the online purchase journey.
Reinventing digital service for healthcare

Reinventing digital service for healthcare

Helping NHS Digital discover a new way to develop products and services, bringing their users into the heart of their future offering.
Optimising how customers complain

Optimising how customers complain

Working alongside Atos to review and redesign NS&I’s complaints process, and launch a live test and learn pilot within the business.
Launching ‘different’ in a crowded mobile banking space

Launching ‘different’ in a crowded mobile banking space

Rethinking Tesco Bank’s mobile services to launch ‘different’ in a crowded mobile banking space.
Launching the UK’s first cardless cash service

Launching the UK’s first cardless cash service

Launching the UK’s first cardless cash service. An award-winning digital breakthrough offering from RBS.
Bringing a luxury brand to life online

Bringing a luxury brand to life online

Working with one of the world’s leading premium spirits brands to translate the feel of a luxury product into a direct to customer digital channel.

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Nile can help you