The Changemakers’ Breakfast Series

Join us on 10th January

Breakfast, connections, and deep-dives with Nile

The Changemaker Breakfast

Essential details

Your hosts

Join Grant, Catherine, Kirsty, and Luke on 10th January.

Director and founder of Dig Inclusion

Grant Broome

Grant founded and Directs Dig Inclusion, a specialist accessibility company. He’s helped many of the UK’s favourite brands to provide more inclusive content to their customers.

Head of Customer Design, Tesco Bank

Catherine Richards

A seasoned design professional Cat leads a large internal team of designers delivering a range of design services to the group, reporting to the Executive team. She’s a rising leader in the bank, having successfully delivered against the customer agenda.

Head of Customer Success

Kirsty Bell

Kirsty steers many of Nile’s key relationships, and has consulted on topics from transformation and people & change, to operating models and their fitness for the future.

Head of Consulting

Luke McKinney

Luke leads Nile’s strategic design practice, and shapes much of our financial services work. He’s an expert at helping teams get to grips with strategy and make better decisions for their customers and their business.

Our topic for discussion

Vulnerable Customers

With the FCA’s new Consumer Duty coming into force in July, the question of how we can serve vulnerable customers is on everyone’s mind.

This session, Grant will share his insights on inclusive and accessible digital content. Having worked in the industry for over 20 years, Grant has some great views on how organisations can start to get ahead of the legislation

Catherine Richards from Tesco Bank will also discuss how they’ve been working on and implementing a new framework.


If you have any further questions, please contact Kirsty.

What is this thing?

The Changemakers’ Breakfast Series

The Breakfast Series is an enjoyable way for our friends and specialists to mix with each other and build relationships over time. We’ll bring the same group together 3 times a year.

There are no formal speeches or presentations from us. Instead we’ll invite our network to kick-off a discussion topic, which prompts sharing across the group.

Dress code is whatever suits you; just come, enjoy the breakfast, connect with peers and leave having learnt something new and extended your professional network.

To help you focus on the discussion, we’ll capture key themes, general tips and resources, and share contact details with everyone afterwards.