Uncovering the insights which will lead to differentiated and unique services, requires expert facilitation and design research. It’s a multidisciplinary job, blending the best of market research, trend data and behavioural insights.
Exploration and ideation
We help you generate new product and service concepts, and understand the opportunity landscape for each.
Standard timescale: 3 – 5 weeks
With lots of possibilities to pursue, we help you identify the ones with the greatest value to your business and customers. Which do you abandon early? Which are too expensive to adopt? Which are truly unique and powerful?
Standard timescale: 1 – 3 weeks
“Where do new ideas come from? The answer is simple: differences. Creativity comes from unlikely juxtapositions.”
Colleague and Customer journeys
We map journeys so that they communicate service needs and expectations in the context of your overall service experience. This enables everyone in your organisation to understand, engage and progress.
Standard timescale: From 1 week
The experience framework
All great service experiences start with a clearly articulated vision. We drive out the vision, enabling the creation of an experience framework which internal teams can use over time.