We’re a multi-talented strategic design team

Established in 2006 with roots in Service Design, UX and User Research, we have a track record of making a difference.

Nile HQ Edinburgh, exterior

Designers, strategists, researchers and entrepreneurs

Nile are a specialist team for hire. Ready to collaborate fearlessly with you, bolster in-house expertise, and bring refreshing methods and perspectives. We talk straight and ground our work in the real world. Relevant today, sustainable long term.

We actively work with purpose-driven organisations to create long term impact, improving the social contract between businesses and citizens. We are here to tackle the problems worth solving.

Photos from instagram.com/nilehq

Why clients love us

Leaders value our independence and experience, and teams tell
us they love how we work. Here’s what you can expect…

Human focus

Our approaches revolve around behavioural insight and data. Embedding your customers and users into every decision you make.

Pace with purpose

We move fast and focus on what’s important. We filter out noise and get to the point, delivering the best outcome with the right impact.

Fearless collaboration

We don’t pretend to have all the answers. We work with your internal experts, sharing our process and tools to create sustainable change and wider buy-in.

Pragmatic flexibility

Sometimes a sprint is more useful than a programme, and not all problems can be solved in a week. We’ll work with you to design an approach that fits your challenge and your budget.

HQ’d in Edinburgh,
distributed worldwide

Nile works with leading brands across the UK, Europe and America, from fast track start-ups to global enterprises.

Our distributed team of associates and partners enables us to scale-up in any geography.

Partners &
memberships

DBI Network (Opens in new tab)

Service Design Network (Opens in new tab)

Institute for the Future (Opens in new tab)

Norwegian-British Chamber of Commerce (Opens in new tab)
ISO 9001 UKAS Certified (Opens in new tab)

Meet the team

Emphatic. Curious. Effective.

We’re a close-knit group of versatile, multi-skilled, design-orientated professionals.

Dr. Alexa Haynes

Principal Design Researcher

Callum Ritchie

UX Designer

Calum MacLeod

Service Designer

Dag Lee

Executive Chairman

Ellie Oliver

Finance Manager

Gail Skinner

Finance Director

Jo-Anne Illman

HR Consultant

Jonas Rauff Mortensen

Senior Service Designer

Jonty Fairless

Principal Consultant

Justin Cooke

Justin Cooke

Non-Executive Director

Kirsty Bell

Principal Consultant
& Client Partner

Laura Sheen

Executive Assistant

Lloyd Vaughan

Operations Director

Lucy Barrett

Senior Design Researcher

Luke McKinney

Design Strategist
& Client Partner

Neil Collman

Practice Director

Robyn Johnston

Service Designer

Sarah Ronald

Founder

Susie Walker

Susie Walker

Head of Talent

Victoria Johnston

Office Manager

We’ve won a few awards on the way…

Nile has been recognised for innovation, retail uplift, consumer services and
exemplary work in the field of digital innovation.

BIMAs 2012 Winner

Cannes Lion Award 2013
BIMAs 2015 Winner

International Bank Note Society
BIMA Awards Winner 2016

Creative Edinburgh 2016 Award Winner - The Commercial Award

…and the occasional mention in the press