Journal

Lucy Adams is the CEO of Disruptive HR, a cutting-edge HR consultancy. Lucy speaks regularly on Colleague Experience so we were delighted when we agreed to share her view on how to create a great employee experience by putting the “human” back into Human Resources. Read about the companies Lucy believes is leading the way in creating employee experiences.

Ninety-nine sections of data-protection legal-speak is enough to dampen the spirits of all but the most enthusiastic specialist, never mind the many small and medium-sized businesses trying to achieve the same thing without a dedicated Data Protection Officer.

The use of cash has been declining for decades. Increasingly, it’s being replaced by a wide variety of digital payment platforms, everything from debit and credit cards to smartphones and cryptocurrencies. As these payment platforms continue to acquire more market share it’s not far-fetched to imagine a world with no cash whatsoever.

Last year, we explored the future of insurance with a large finance client. This project unearthed the limitations of design techniques in helping our clients think beyond a two-year horizon. At that point, we started to explore additional methods such as foresight to expand how we work. Our exploration showed us that it’s not easy to think about the future – and we wondered why?

We invited the incredibly interesting and informed Joe MacLeod to share his clever insight on the consumer lifecycle and its inherent bias to on-boarding, versus the significant neglect in evaluating the experience once it’s come to an end.

The UK government is getting serious about blockchain, and the future of fintech could be the key to delivering better public services.