Build a
design capability

Develop cutting edge human-led design and innovation techniques. Increase the skills and capacity of your teams, and create products and services that your users will love.

We’ve supported design and product teams at:



Tesco Bank

Standard Life Aberdeen

We are connecting with customers on a really frequent basis. We are listening to what customers are saying… and we are actioning it!
Catherine Richards, Head of Customer Design, Tesco Bank

How we help

A man coaches two people in presentation format, in front of a flipchart.

Stay at the forefront of human-led design

Learn how to get the most from your customer insight. Train teams in market and trend analysis. Adopt agile sprint methodologies to build new propositions, and coach teams in Foresight to inform innovation and strategy.

Two people sit in a room discussing a website prototype on screen. In the foreground we see the partially-opened door, with a small sign saying User Testing.

Validate your concepts and prototypes

Save yourself time, effort and budget by testing new offers directly with your customers. Uncover the gremlins in journeys prior to launch. And use heuristic analysis to answer the questions you didn’t think to ask.

A storyboard wall, with each frame being a photograph of a different scene constructed from Lego.

Create user journeys that flow effortlessly

Deliver delightful UX, phone interactions, and intuitive wayfinding through physical stores. We’ll show you how to get your customers from A to B whilst building trust in your brand.

Two of our consultants work sit with two clients around a desk. One is sketching and smiling.

Find the next opportunity to wow your customers

Empathise with customers and users to define the right problems to solve. We help you apply insight to rapidly prototype and validate opportunity spaces worth investing in.

Find out how
Nile can help you

See where we’ve made a difference

Bringing bereavement into the 21st Century

We unpicked the entire UK bereavement process to identity the painpoints and problems worth solving. Co-designing solutions with highly specialised legal professionals we prototyped Exizent’s first digital product.

Customer Wednesdays

Co-creating a powerful, repeatable design research playbook that mobilised a culture of customer-centric design across an entire organisation.