Culture

Purposely shape your organisation’s rituals and experiences to achieve long-term goals. Nurture the employee behaviours you want to see. Build new capabilities and customer empathy across teams. 

Your team helped us become a better version of ourselves, and positioned us for the greatest success possible… years from now we will look back and proudly say, I was there.
CEO, US-based Biotech Company

Embraced by

Tesco Bank

NHS Digital

Nationwide Building Society

Royal London

Why design your culture?

Applying behavioural insights and design methods to the creation of your own internal processes and workplace interactions.

We can help you build new creative and analytical capabilities, and design colleague experiences that manifest your purpose and values.

Nurture new organisational behaviours to reach your strategic targets

Articulate your purpose in consistent and meaningful ways

Attract and retain the best talent aligned to your mission

Create organisation wide commitment to a new direction

How to use culture?

A close up shot of someone writing on a post-it note. The term CRM is visible.

Remove inefficiencies from your processes

Use human-centered design techniques to understand the friction between your people, processes and systems. By creating frictionless colleague journeys, you increase productivity, de-risk service delivery, and improve your customer experience.

A man lying on his back, with the top of his head visible. He's reading a document.

Align colleague experiences to your values

Attract and retain the best talent aligned to your purpose. Design employee comms and physical workplace experiences that demonstrate your brand values. Create leadership buy-in to accelerate your strategy.

A close-up shot of someone's hands building a Lego scene. Various bricks and Lego figures are visible.

Build your own design or innovation team

Establish a design process that works in your organisation. Evaluate the design, research, and production skills you need to fuel your strategic objectives. Recruit and train a world-class human-led design function.

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Stay at the forefront of human-led design

Learn how to get the most from your customer insight. Train teams in market and trend analysis. Adopt agile sprint methodologies to build new propositions, and coach teams in Foresight to inform innovation and strategy. 

See our work in this space

Customer Wednesdays

Co-creating a powerful, repeatable design research playbook that mobilised a culture of customer-centric design across an entire organisation.

How design hit the mark for InTouch

Delivering a training sprint to create a method of defining the end goal of a project upfront, enabling quicker and more efficient product launches.

Find out how
Nile can help you