Case Studies / International Investment Firm

Understanding employee needs to tailor global Service Desk support

Applying behavioural insight and experience design, we created a global ServiceNow implementation strategy for an international investment firm.

Case Studies / UK Bank

Customer service transformed

One of the UK’s largest commercial banks was in trouble. Antique systems, broken processes, and organisational silos had led to a customer experience that felt complex and disjointed.

How we helped UK Bank

Tesco Bank
Customer Wednesdays

US Biotech Co.
Manifesting brand values as workplace experiences

InTouch
Rebooting a struggling product team

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Data Driven Entrepreneurship

300 Start-ups. 5 Years. Let’s do this

Nile is the design innovation partner for the Edinburgh Innovations accelerator programme.

Find out how we’re laying the foundations of Scottish enterprise