Case Studies / International Investment Firm

Tailoring global Service Desk support for employee needs

Applying behavioural insight and experience design, we created a global ServiceNow implementation strategy for an international investment firm.

Case Studies / UK Bank

Customer service transformed

One of the UK’s largest commercial banks was in trouble. Antique systems, broken processes, and organisational silos had led to a customer experience that felt complex and disjointed.

How we helped UK Bank

Exizent
Bringing bereavement into the 21st century

Pawprint
Handing people the power to make climate-positive change

Tesco Bank
Customer Wednesdays

US Biotech Co.
Manifesting brand values as workplace experiences

Edinburgh Zoo
Mobile first customer journeys

InTouch
Rebooting a struggling product team

RBS
A design of note

Black Circles
Driving exceptional growth with service design

NHS Digital
Digital healthcare reimagined

NS&I
Improving customer complaints

Tesco Bank
Launching ‘different’ in a crowded mobile banking space

UK Bank
Launching the UK’s first cardless cash service

Load More

Data Driven Entrepreneurship

300 Start-ups. 5 Years. Let’s do this

Nile is the design innovation partner for the Edinburgh Innovations accelerator programme.

Find out how we’re laying the foundations of Scottish enterprise