Case Studies / Fidelity

Understanding employee needs to tailor global Service Desk support

Applying behavioural insight and experience design, we created a global ServiceNow implementation strategy for an international investment firm.

Case Studies / UK Bank

Customer service transformed

One of the UK’s largest commercial banks was in trouble. Antique systems, broken processes, and organisational silos had led to a customer experience that felt complex and disjointed.

How we helped UK Bank

Fidelity
Understanding employee needs to tailor global Service Desk support

Exizent
Bringing bereavement into the 21st century

Pawprint
Handing people the power to make climate-positive change

US Biotech Co.
Manifesting brand values as workplace experiences

Edinburgh Zoo
Mobile first customer journeys

InTouch
Rebooting a struggling product team

RBS
A design of note

Black Circles
Driving exceptional growth with service design

NHS Digital
Digital healthcare reimagined

NS&I
Improving customer complaints

Tesco Bank
Launching ‘different’ in a crowded mobile banking space

UK Bank
Launching the UK’s first cardless cash service

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Data Driven Entrepreneurship

300 Start-ups. 5 Years. Let’s do this

Nile is the design innovation partner for the Edinburgh Innovations accelerator programme.

Find out how we’re laying the foundations of Scottish enterprise