Category Archive: Useful Tools

Business briefing: vulnerable customers

The clock is ticking on the FCA’s New Consumer Duty. This is the year to embed an inclusive design practice throughout your organisation, serving your vulnerable customers right.

Read more Business briefing: vulnerable customers

Building your inclusive design capability

Inclusive design is powerful, but only when it’s done right – otherwise firms will continue to create products and services that cause harm. Read about the mindsets, practices and resources we use in Nile to help teams cultivate inclusive design in their organisations.

Read more Building your inclusive design capability

Want to be a futurist? Start by cultivating these four habits

What are the foundations of futures thinking? Let’s take a look at four habits we’ve developed at Nile that can help you build futures literacy.

Read more Want to be a futurist? Start by cultivating these four habits

Practicing foresight as a service designer

Design leaders and their teams should work with one eye on the future. Here are some practical ways to incorporate foresight and service design practices into your work.

Read more Practicing foresight as a service designer

Planning co-design sessions was a nightmare… until we built this template

We’ve created, tested, and refined a new co-design planning toolkit in Nile. And now we’re sharing it with the community.

Read more Planning co-design sessions was a nightmare… until we built this template

Remote teams fall apart. This is the framework Nile uses to keep them together.

Two things help build strong remote teams; their mindset, and their toolset. This is Nile’s approach to setting remote teams up for success.

Read more Remote teams fall apart. This is the framework Nile uses to keep them together.

Our top three rules to make remote UX research a success

…and the five questions you need to ask yourself before you start talking to customers

Read more Our top three rules to make remote UX research a success

Times have changed. Have your comms?

Right now, any customer could be a vulnerable customer. Automated communications written for a different time have the power to do unseen damage. Today, more than ever, organisations have a responsibility to reduce unintended consequences.

Read more Times have changed. Have your comms?

Nile’s guide to remote research tools

Whether you’re in UX, innovation, or design, all your user research is remote research now. What are the best tools to engage with customers remotely?

Read more Nile’s guide to remote research tools

The top three digital self-service adoption killers

Digital self-service has become an ambition in every industry, but some organisations are still making basic errors.

Read more The top three digital self-service adoption killers

Want to build a successful innovation function? Here are four ways.

Digital and innovation practices are established in almost all companies today, it’s old news. So why is everyone doing it differently?

Read more Want to build a successful innovation function? Here are four ways.

GDPR Compliance Guide

A summary of what we have learned on our own GDPR compliance journey.

Read more GDPR Compliance Guide

GDPR for dummies

It’s been clear for some time that data laws need to change and will be changing — but quite often the terms in which this is discussed is vague, sensationalist or highly technical. We’ve created a simple guide for those who want to know more about what the new regulation is, and what its impact is likely to be.

Read more GDPR for dummies

The 5 elements of a brilliant design sprint

We’ve long talked about the benefits of using design sprints to solve problems and validate ideas.

Read more The 5 elements of a brilliant design sprint