Category Archive: Blog

Being a changemaker is lonely. Don’t do it alone.

15 years of working on the frontlines of design and change have taught us some hard truths about transforming organisations. Here are four lessons that every changemaker needs to know to feel less alone.

Read more Being a changemaker is lonely. Don’t do it alone.

Business briefing: vulnerable customers

The clock is ticking on the FCA’s New Consumer Duty. This is the year to embed an inclusive design practice throughout your organisation, serving your vulnerable customers right.

Read more Business briefing: vulnerable customers

Building your inclusive design capability

Inclusive design is powerful, but only when it’s done right – otherwise firms will continue to create products and services that cause harm. Read about the mindsets, practices and resources we use in Nile to help teams cultivate inclusive design in their organisations.

Read more Building your inclusive design capability

Vulnerable customers: The FCA’s New Consumer Duty is everyone’s duty.

Inclusive design isn’t just a job for an accessibility team anymore. This is for everyone. It’s great news for vulnerable customers, but we anticipate it will be a significant challenge for many FS firms.

Read more Vulnerable customers: The FCA’s New Consumer Duty is everyone’s duty.

Want to be a futurist? Start by cultivating these four habits

What are the foundations of futures thinking? Let’s take a look at four habits we’ve developed at Nile that can help you build futures literacy.

Read more Want to be a futurist? Start by cultivating these four habits

Practicing foresight as a service designer

Design leaders and their teams should work with one eye on the future. Here are some practical ways to incorporate foresight and service design practices into your work.

Read more Practicing foresight as a service designer

Planning co-design sessions was a nightmare… until we built this template

We’ve created, tested, and refined a new co-design planning toolkit in Nile. And now we’re sharing it with the community.

Read more Planning co-design sessions was a nightmare… until we built this template

Remote teams fall apart. This is the framework Nile uses to keep them together.

Two things help build strong remote teams; their mindset, and their toolset. This is Nile’s approach to setting remote teams up for success.

Read more Remote teams fall apart. This is the framework Nile uses to keep them together.

Our top three rules to make remote UX research a success

…and the five questions you need to ask yourself before you start talking to customers

Read more Our top three rules to make remote UX research a success

Adventures in Remote Team Socials

We’re really lucky here at Nile. We’re a lively bunch in a sociable workplace. How do we keep that vibe going when we’re all stuck at home?

Read more Adventures in Remote Team Socials

Times have changed. Have your comms?

Right now, any customer could be a vulnerable customer. Automated communications written for a different time have the power to do unseen damage. Today, more than ever, organisations have a responsibility to reduce unintended consequences.

Read more Times have changed. Have your comms?

Nile’s guide to remote research tools

Whether you’re in UX, innovation, or design, all your user research is remote research now. What are the best tools to engage with customers remotely?

Read more Nile’s guide to remote research tools

Data as the new status quo

Becoming an intelligent enterprise isn’t a question of how much data or how accessible it is. It’s a question of how prepared your culture is to embrace it.

Read more Data as the new status quo

The top three digital self-service adoption killers

Digital self-service has become an ambition in every industry, but some organisations are still making basic errors.

Read more The top three digital self-service adoption killers

Calling bullshit on ‘agile’ catchphrases

Teams are abusing Agile maxims to cover up bad work. It’s time to call it out.

Read more Calling bullshit on ‘agile’ catchphrases

The future of Scottish fintech

Building on Scotland’s early success in the sector means attracting new investors, narrowing the focus, and reaching across borders.

Read more The future of Scottish fintech

Want to build a successful innovation function? Here are four ways.

Digital and innovation practices are established in almost all companies today, it’s old news. So why is everyone doing it differently?

Read more Want to build a successful innovation function? Here are four ways.

What’s next for workplace culture?

It was mental health week last week. We tried something groundbreaking at Nile.

Read more What’s next for workplace culture?

The hardest thing a service designer can do

How do you explain the role of a service designer to 90 eight-year-olds? Like any good service designer, it starts with audience research.

Read more The hardest thing a service designer can do

Here’s how blockchain will reshape the engagement economy

Technology is offering groundbreaking new opportunities for ambitious businesses — but outstanding design and a sharp focus on the customer are what will set brands apart in the years to come.

Read more Here’s how blockchain will reshape the engagement economy

Designing for the future of work

The future of work might look different, but it’s a revolution being led by us humans. Read our five principles for the future of work.

Read more Designing for the future of work

In Open Banking we trust…?

The time has come for real change in banking services. Open banking presents an opportunity to make financial services more efficient, more flexible and better able to serve customers.

Read more In Open Banking we trust…?

Designing services for distributed organisations of tomorrow

Disruptive technologies like blockchain are redefining how organisations are structured and offering lucrative new opportunities for innovation in service and experience design.

Read more Designing services for distributed organisations of tomorrow

SDN’s first Scottish meet-up on Foresight

Service Design Network is a global platform for connecting like-minded creative types on a mission to improve services and products for people. SDN had its first meetup in Scotland to discuss Foresight — we’ve written some highlights for those that couldn’t make it.

Read more SDN’s first Scottish meet-up on Foresight

GDPR Compliance Guide

A summary of what we have learned on our own GDPR compliance journey.

Read more GDPR Compliance Guide

The ripple effects of a cashless society

Dr Alexa Haynes, Nile’s Senior Design Researcher, introduces TED Talk presenter Richard Wright and Volkan Topalli’s article on the rise of the digital economy and a cashless society.

Read more The ripple effects of a cashless society

Why it’s difficult to think about the future

Last year, we explored the future of insurance with a large finance client. This project unearthed the limitations of design techniques in helping our clients think beyond a two-year horizon. At that point, we started to explore additional methods such as foresight to expand how we work. Our exploration showed us that it’s not easy to think about the future — and we wondered why?

Read more Why it’s difficult to think about the future

GDPR for dummies

It’s been clear for some time that data laws need to change and will be changing — but quite often the terms in which this is discussed is vague, sensationalist or highly technical. We’ve created a simple guide for those who want to know more about what the new regulation is, and what its impact is likely to be.

Read more GDPR for dummies

How to design better conversations with machines

Automation is perceived as a cost-saving shortcut, but until we can design better conversations with machines, firms can’t rely on robots to build trust in their services.

Read more How to design better conversations with machines

The 5 elements of a brilliant design sprint

We’ve long talked about the benefits of using design sprints to solve problems and validate ideas.

Read more The 5 elements of a brilliant design sprint

Building smarter services on the blockchain

The UK government is getting serious about blockchain, and the future of fintech could be the key to delivering better public services.

Read more Building smarter services on the blockchain

Can biometrics save the high street?

For physical shops hoping to compete with online retailers, data and biometrics offer new hope. But success is only possible with a razor-sharp focus on the customer experience.

Read more Can biometrics save the high street?

What the NHS can learn about innovation from Uber

The need for smart, creative and affordable solutions is growing fast as the UK healthcare crisis deepens. Uber demonstrates how design-led innovation can drive industries forward.

Read more What the NHS can learn about innovation from Uber

Here’s why ambitious fintech startups should be looking to Scotland

Political and economic disruption is turning Edinburgh into a global fintech capital, making it the perfect time for ambitious startups to move their operations to Scotland.

Read more Here’s why ambitious fintech startups should be looking to Scotland