Business briefing: vulnerable customers
The clock is ticking on the FCA’s New Consumer Duty. This is the year to embed an inclusive design practice throughout your organisation, serving your vulnerable customers right.
Author Archives: Sarah Ronald
Vulnerable customers: The FCA’s New Consumer Duty is everyone’s duty.
Inclusive design isn’t just a job for an accessibility team anymore. This is for everyone. It’s great news for vulnerable customers, but we anticipate it will be a significant challenge for many FS firms.
Data as the new status quo
Becoming an intelligent enterprise isn’t a question of how much data or how accessible it is. It’s a question of how prepared your culture is to embrace it.
The future of Scottish fintech
Building on Scotland’s early success in the sector means attracting new investors, narrowing the focus, and reaching across borders.
Here’s how blockchain will reshape the engagement economy
Technology is offering groundbreaking new opportunities for ambitious businesses — but outstanding design and a sharp focus on the customer are what will set brands apart in the years to come.
Designing for the future of work
The future of work might look different, but it’s a revolution being led by us humans. Read our five principles for the future of work.
In Open Banking we trust…?
The time has come for real change in banking services. Open banking presents an opportunity to make financial services more efficient, more flexible and better able to serve customers.
Designing services for distributed organisations of tomorrow
Disruptive technologies like blockchain are redefining how organisations are structured and offering lucrative new opportunities for innovation in service and experience design.
How to design better conversations with machines
Automation is perceived as a cost-saving shortcut, but until we can design better conversations with machines, firms can’t rely on robots to build trust in their services.
Building smarter services on the blockchain
The UK government is getting serious about blockchain, and the future of fintech could be the key to delivering better public services.
Can biometrics save the high street?
For physical shops hoping to compete with online retailers, data and biometrics offer new hope. But success is only possible with a razor-sharp focus on the customer experience.
What the NHS can learn about innovation from Uber
The need for smart, creative and affordable solutions is growing fast as the UK healthcare crisis deepens. Uber demonstrates how design-led innovation can drive industries forward.
Here’s why ambitious fintech startups should be looking to Scotland
Political and economic disruption is turning Edinburgh into a global fintech capital, making it the perfect time for ambitious startups to move their operations to Scotland.