Author Archives: Sarah Ronald
Inclusive design isn’t just a job for an accessibility team anymore. This is for everyone. It’s great news for vulnerable customers, but we anticipate it will be a significant challenge for many FS firms.
Technology is offering groundbreaking new opportunities for ambitious businesses — but outstanding design and a sharp focus on the customer are what will set brands apart in the years to come.
Disruptive technologies like blockchain are redefining how organisations are structured and offering lucrative new opportunities for innovation in service and experience design.
Political and economic disruption is turning Edinburgh into a global fintech capital, making it the perfect time for ambitious startups to move their operations to Scotland.