Designers, strategists, researchers, futurists, navigators

Bringing varied perspectives to problems worth solving.

There’s something about Nile

Maybe it’s the annual team trips. Maybe it’s the regular games nights, or the growing pack of office dogs we seem to have acquired over lockdown. Or maybe it’s years of shared experience, reciprocal care, and deep trust in one another.

Since 2006 we’ve cultivated a friendly, flexible, and collaborative core team with a proven ability to make a difference. Get in touch and strike up a conversation with any of us – we’re a friendly bunch.

Project enquiry? Chat to our Client Partner team >

Want to work for us? Take a look at current vacancies >

We’re hiring!

We’re looking for UXers, interaction designers, service designers, and design researchers to come aboard, alongside some amazing new Ops colleagues. And you’re in luck – we’re hiring at all levels (from Intern all the way up to Principal).

Current vacancies >

We also work with freelance associates

We work with a hand-picked team of trusted freelance associates, bringing specialist skills and expertise to client engagements.

Read about our associate offer >

Get in touch with Susie or Laura >

Head of Research

Dr Alexa Haynes

Alexa directs our insight team and partners, making sure our techniques and tools align to industry best practice whilst pushing the boundaries of what’s possible by exploring new technologies and data pools

Senior Consultant, UX & UI

Callum Ritchie

Callum leads our UX/UI practice in Nile. He’s passionate about creating digital products and services that make a difference, is a GSA Newbery Medal nominee, and tops the Nile cycling power output leaderboard.

Senior Service Designer

Calum MacLeod

Calum leads complex, impact-focused service design projects for many of our private and public sector clients. He’s also a talented musician, and owns more guitars than the rest of Nile put together.


Dag Lee

Dag’s held global leadership positions across Finance, Private Equity, Distributed Retail and Service Chains and Healthcare & Fitness. In many of these, he worked on service challenges, aligning proposition, culture, and operational delivery.

Finance Manager

Ellie Oliver

Ellie is Nile’s finance manager. She covers everything from the day to day transactions, through to the production of Management Accounts forecasting and budgeting as well as assisting our FD with annual accounts.

Visual & Interaction Designer

George Edmonds

A visual and interaction design specialist, George supports organisations and teams to look and feel their best, wherever they are.

Finance Director

Innes Chalmers

As Nile’s Finance Director, Innes is responsible for safeguarding our financial success. He gets a kick out of working with bright, mission-focused teams who want to change their clients for the better.

Service Designer

Joe Parker

Joe is a service designer with Nile. Having learned his trade out in the United States, he enjoys applying service-dominant logic when solving problems, bringing positive changes to end-to-end experiences.

Principal Consultant

Jonty Fairless

Jonty directs much of our communication and creative work in Nile, and leads complex, high-impact design programmes for select clients.

Head of Customer Success

Kirsty Bell

Kirsty steers many of Nile’s key relationships, and has consulted on topics from transformation and people & change, to operating models and their fitness for the future.

Talent Acquisition & Executive Assistant

Laura Sheen

Laura supports our associate teams, and assists our executive group at Nile. Having lead research and marketing for several big brands before joining Nile, she’s focused on helping high performing teams find success.

Chief Operating Officer

Lloyd Vaughan

Lloyd takes the lead on technology and process, implementing and maintaining the strategic systems and procedures that keep Nile running like clockwork.

Senior Service Designer

Louise Mushet

Louise is a senior service designer who is passionate about using her skills for good. She’s a whizz at driving design research, translating insights into opportunities, and bringing people and ideas together through skilful facilitation.

Principal Researcher

Lucy Barrett

With a background in Psychology and Sociology, Lucy focuses on multi-market cultural and ethnographic projects. That means answering big questions by investigating how desires, needs, and environments should look in the future.

Head of Consulting

Luke McKinney

Luke leads Nile’s strategic design practice, and shapes much of our financial services work. He’s an expert at helping teams get to grips with strategy and make better decisions for their customers and their business.

Practice Director

Neil Collman

Neil is a design leader, speaker and foresight practitioner, who cares about making an impact for people and profit through insight and design.

Client Partner & Principal Consultant

Robyn Johnston

Robyn chose a career in Design to make a difference to the way people live and work. As a client partner she shapes teams and projects (in between conquering Munros).

CoFoundry & Innovation Lead

Sam Irving

Sam is building cool things at Nile, scaling start-ups, and matching scale-ups to corporate clients to solve problems worth solving. He knows product inside-out, and is an expert builder of innovation labs and digital marketplaces.

Founding Director

Sarah Ronald

Founder. Leader. Investor. Sarah’s spent 20 years working with changemakers around the world to build better businesses through digital and design-led transformation.

Head of Talent

Susie Walker

Susie leads our talent operations, and is Nile’s expert at finding outstanding, mission-focused people to match with meaningful and impactful work.

UX Designer

Tiernan Haugh

Expert facilitator and UX designer, Tiernan believes in the potent power of post-it notes and a three-minute timer. Good things come to those who crazy eight.

Design Ops Manager

Victoria Johnston

Victoria is head of Design Ops at Nile. Starting out as a photographer, Victoria moved into studio management and business support, and has since built a career supporting creative people get stuff done.


Come and see us in the real world

Visit our HQ

We don’t like to boast, but we’re pretty sure we’ve got the nicest office in Scotland.

We’re based on the most instagrammed street in Edinburgh in the city’s New Town (a UNESCO World Heritage site).

Check out what the influencers have been snapping recently.

Circus lane on Instagram